What is pre-order and how do I make use of it?
The pre-order service provides you with the convenience to order your favourite products online, from the comfort of your home. Your pre-ordered items will be reserved and made available for your collection on all your TG international flights with the flight time three (3) hours and above.

Pre-orders can be made on flights up to 90 days in advance. There are also exclusive pre-order items only available on www.thaiairwaysdutyfree.com for your selection.

For TG flights, please pre-order your items at least 72 hours prior to the flight on which you wish to receive your order. All TG international flights are eligible except for flights time below 3 hours.

Upon checking out, simply fill in your flight details and make payment to complete the transaction.

What are the available modes of payments for my pre-order purchase?
The following credit cards and debit cards will be accepted for payment – VISA and MasterCard

Can I collect my pre-ordered items on both inbound and outbound flights?
Pre-ordered items are available for collection on all international flights departing or arriving from/into Bangkok with the flight time three (3) hours and above. Pre-orders can be made on flights up to 90 days in advance.

Will there be any delivery charges for pre-order?
There will be no delivery charge for collecting the items you pre-ordered onboard your selected flight with us.

Are all items on www.thaiairwaysdutyfree.com available for pre-order?
All items listed in the ‘For In-flight Collection’ category are available for pre-order and collection on your next TG international flight. Some of these items are exclusive premium products available only for pre-order and not available for In-flight Sales on TG flights.

However, items listed in the ’For Home Delivery’ category may NOT be available for pre-order.

What documents do I need to present to the cabin crew on board in order to collect my pre-order items?
Please present the passport that was used to make the pre-order purchase or the e-invoice from www.thaiairwaysdutyfree.com in order to receive your pre-ordered items.

What happens if there are changes to my flight schedule after I have confirmed and paid for my pre-order items?
Please contact our customer service officer at email [email protected] to advise us of your updated travel plans, and we will make the necessary arrangements for the collection of your purchase onboard your next flight.

What happens to my pre-order if my flight is cancelled?
If a flight is cancelled, please notify our customer service officer immediately by sending an email to [email protected] for a full refund. We will need 3 calendar days to process the request.

Can I pre-order for everyone in my itinerary or place more than one order for the same flight?
Yes, you may place a pre-order for each person in your itinerary. Be sure to take note of Customs Allowance restrictions that may apply. Information on Customs Allowances Policies can be found here.

How can I make changes to my order?
3Sixty is unable to make any change to the original order. The original order will be treated as cancelled and refunded accordingly. A new submission is necessary.

What if I receive the wrong order?
It is the responsibility of the customer to check the items presented upon receipt. An acceptance acknowledgement will be signed, or you may choose not to sign it and may return the product for refund. An email notification regarding a refund will be sent to you within 96 hours of the return.

What is the return and refund policy?
3Sixty guarantees that every item is in good condition at the time of purchase. Liquids, gels and food products may not be returned if they have been opened. Alcohol cannot be returned due to government regulations. If item is found unsuitable or defective, please return the item to 3Sixty by registered post* in its original condition and original packaging, accompanied by proof of purchase within 30 days of delivery, detailing the reason for return. The purchase price of the item will be refunded to your credit card. Shipping and handling are at the expense of the customer except for returns of defective items, for which a copy of registered post article must be emailed for refund purposes. All purchases using any form of vouchers are non-refundable, only exchanges are allowed.

* Returns made via Courier (examples: POS, UPS, FedEx, DHL) will not be reimbursed.

How do I make a Home Delivery purchase?
You can purchase our products online using a credit cards or debit cards.

How do I pay for my Home Delivery purchase?
The following credit cards and debit cards will be accepted for payment – Visa and master.

Can I purchase all the items offered on www.thaiairwaysdutyfree.com?
All items listed under "For Home Delivery" category can be purchased. Due to customs and duties restrictions, all In-flight Sales duty-free Liquor & tobacco selection is not available for Home Delivery. Do refer to product details on www.thaiairwaysdutyfree.com or contact our customer service officer for more information.

Is there any additional charge that I have to pay for my purchase?
The product prices shown in the Temptations In-flight Sales catalogue and www.thaiairwaysdutyfree.com do not include delivery charges (please refer to Shipping Charges for more information). Deliveries to a Thailand address are subject to the prevailing Goods & Services Tax (GST).

Can I personally collect my order or purchase the items over the counter?
We regret to inform that all items for Home Delivery are not available for purchase over the counter or via self-collection at any Thai Airways premises e.g. Thai Airways Head Office at Vibhavadi Rangsit Rd,.

How long will the delivery take after I have submitted my Home Delivery Order?
Upon receipt of your Home Delivery Order (within 3-5 working days), processing and delivery will take a further 10 working Days. Delivery is done door-to-door by courier. Please ensure that the mailing address is complete and legible with a contactable telephone number or an active e-mail address. Please do not provide P.O. Box addresses. Incomplete or illegible information will delay order processing and delivery.

Can I return a purchased item if it is found to be defective upon receipt?
Please notify our customer service officer immediately via e-mail and – our customer service officer will advise you on either return, refund or exchange procedures.

How can I contact the Home Delivery Office?
The easy ways to get in touch with us:

1. Email: [email protected]

Our customer service is open at the following times (Thailand Time) :
Monday to Friday : 9.30am – 5.30pm
Saturday, Sunday and Public Holidays (in Thailand) : Closed


Thank you for shopping with us, we look forward to fulfilling your order!